Fuze, the leading cloud-based communications solution provider for the modern global enterprise, has been selected by SAS International, a British manufacturer of interior building products, to modernize its business communications approach. The initiative is part of a wider digital transformation journey that will see SAS International’s entire IT and communications infrastructure move to the cloud.
Leading the industry in innovation and cutting edge design, SAS International is best known for its award-winning metal ceiling systems, which can be seen in landmark projects worldwide. Fuze’s business communications platform, which brings together voice, HD conferencing and collaboration features, is being rolled out to over 600 employees across SAS International’s headquarters in Reading, UK, three factories in Wales, Scotland and England, and four further offices in Dubai, Ireland, Hong Kong and Australia.
Through its pure-cloud delivery model, Fuze will support SAS International’s mobile workforce by providing the same communication features and experience regardless of where they are and the devices they are using. The number of mobile workers has grown by 25 percent in the last two years and is expected to increase further with the introduction of the new platform.
The Fuze deployment is being driven by group IT manager James Greene as part of a three-year plan to overhaul IT and communications at SAS International. Fuze was chosen following an 18-month procurement process in which the company considered solutions from Mitel, Skype for Business and 8×8. Greene recognized Fuze’s ability to improve efficiency, enhance collaboration and scale globally with a minimum CapEX investment.
Fuze replaces several aging and unreliable Nortel and Siemens PBX systems, which experienced frequent outages exacerbated by an old and unreliable network. Fuze’s multi-datacentre architecture design, which ensures 99.999% uptime and business continuity, has eradicated the issues around connectivity and downtime – essential in an industry that is phone-reliant – and astronomical repair costs associated with the previous on-premises systems.
“Comms is often the biggest challenge when it comes to upgrading IT as it’s an aspect of business that is highly visible and that everyone interacts with” said James Greene, Group IT Manager, SAS International.
“The benefits of using Fuze are widespread and we’re expecting to see ROI within 12 months. We’re already planning the expansion of Fuze across our contact centre and custom integrations with our other critical business systems.”
“Fuze is often a lightbulb moment for organsations like SAS International, which have suffered with failing communications and IT infrastructure for years,” commented Kris Wood, VP EMEA, Fuze.
“Connecting mobile workers and global offices doesn’t need to be a complicated or expensive process. The cloud gives enterprises the ability to choose what they need and pay for what they use, while enjoying multiple rewards including enhanced efficiency, financial savings and improved collaboration.”
About Fuze
Fuze is a global, cloud-based unified communications platform that empowers productivity and delivers insights across the enterprise by enabling simplified business voice communications, flexible video conferencing, and always-on collaboration. Formerly ThinkingPhones, Fuze allows the modern, mobile workforce to seamlessly communicate anytime, anywhere, across any device. Headquartered in Boston, MA, Fuze has additional locations including New York, San Francisco, Seattle, Ottawa, London, Amsterdam, Aveiro (Portugal), Paris, Munich, Zurich, Madrid, Copenhagen, and Sydney.
