Frost and Sullivan Commends RingCentral as an Innovation Leader

RingCentral stands out as a leader in IP Telephony and UCaaS

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Frost-and-Sullivan-Commends-RingCentral-as-an-Innovation-Leader
Unified Communications

Published: December 18, 2020

Rebekah Carter - Writer

Rebekah Carter

Leading analyst Frost and Sullivan has identified RingCentral, providers of world-leading cloud communications solutions, as an industry innovator. According to Frost and Sullivan, RingCentral is a pioneer in the hosted IP telephony and UCaaS market. The analyst commends the cloud communications providers for their commitment to innovation, ever-evolving portfolio, and leading support of businesses worldwide.

As the UCaaS and hosted IP telephony market continues to evolve, spurred on by the complexities of the global pandemic, companies everywhere are demanding more flexibility in their technology. Frost & Sullivan believes that provider success will depend on extensibility, strong partnerships with key industry participants, a highly effective sales strategy, and innovation.

What Makes RingCentral Stand Out?

Elka Popova
Elka Popova

According to VP of Research for Frost & Sullivan, Elka Popova, strong partnerships, a well-rounded UCaaS portfolio and commitment to excellent customer experiences are propelling RingCentral’s growth in their industry. RingCentral differentiates itself from other providers with competitively priced and packaged solutions, advanced features like SMS, collaborative user experiences, and a host of other exciting extras.

RingCentral leverages state-of-the-art cloud technology and rapid innovation to make it agile in changing market conditions. The already significant presence of RingCentral in North America, and the company’s advancement in Europe also make it well-positioned for global growth.

Chief Operating Officer and President for RingCentral, Anand Eswaran, said that the company is honoured to receive recognition from Frost & Sullivan. Eswaran notes that RingCentral’s dedication to innovation appears in its customer-focused service bundles and attention to its diverse base of consumers. The recognition received from Frost and Sullivan is a testament to RingCentral’s continued focus on delivering the best possible communication solutions.

A True Innovator for the Future of Communications

Anand Eswaran
Anand Eswaran

RingCentral has built its success within the European market for UCaaS and hosted IP telephony through the Global Office solution, which allows RingCentral to support multinational companies with European operations, regardless of domicile. RingCentral is poised to encounter further growth thanks to flexible cloud technology and a proprietary platform for affordable scalability.

RingCentral also constantly enhances value for customers with new features and capabilities on RingCentral Office. Additionally, the brand focuses on mid-market and enterprise customer segments to minimise churn.

Through an approach to constant innovation, a commitment to customer experience excellence, and partnerships with some of the leading companies in the industry, RingCentral is rapidly transforming the communication landscape.

 

 

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