Unify OpenScape Business Review – The UC Pioneer Still Going Strong
Unify OpenScape Business IP-PBX Phone System Review
If Telecoms vendors are to be judged in history and pedigree, then Unify’s credentials are hard to beat.
Part of Siemens, Europe’s largest electronics manufacturer, until its takeover by Atos is 2015, Unify can claim a Telecoms heritage which stretches back to the age of the telegraph in the 1840s, and boasts an impressive global reach with a presence in 100 countries.
If Unify’s CV is impressive, so is that of OpenScape, widely regarded as a pioneering brand in the emergence of Unified Communications. Launched in 2003, OpenScape helped to set the precedent for integrated multimedia and multimodal communications channels beyond telephony, the use of SIP and service-orientated architecture (SOA) and convergence with mainframe IT systems through software.
OpenScape Business is the sub-brand focused on the SME market. Available as an on premises hardware solution, or as software which can be run in the datacentre or in a virtual environment, OpenScape Business is focused on delivering a broad range of communications and collaboration options from a single platform.
In this review, we will dig deeper into whether OpenScape’s revered status as a UC pioneer translates into a product which still cuts the mustard in the modern market. We will assess whether the range of communications and collaboration tools it offers still seem as impressive in a world where every vendor has followed their lead, and evaluate how well OpenScape Business meets the needs of small to medium sized businesses.
Please remember, the opinions in this review are those of the author only. UC Today does not endorse, promote or market any particular UC brands or products.
How Does It Look?
OpenScape Business is available in six different hardware units, three wall mountable and three for rack mounting. All three wall systems come in white boxes with dimensions as follows:
- X1 – 470mm x 370mm x 80mm
- X3W – 450mm x 460mm x 130mm
- X5W – 450mm x 460mm x 200mm
The three rack mountable versions all come in 17.5” chassis with attachments for a 19” cabinet. The X3R is a 2U chassis and the X5R a 3.5U chassis. The X8, which can be deployed as a stand alone server or in a cabinet, has dimensions of 490mm x 440mm x 430mm.
What Can It Do?
OpenScape Business offers customers a choice of five different server options – four hardware boxes, the X1, X3, X5 and X8, and OpenSource Business S, the software version. The X3 and X5 are available as both wall and rack mountable units.
In terms of telephone connections, the servers are categorised according to the number of subscribers they offer, the number of ITSP channels and the maximum number of line channels available. The X1 can support up to 30 subscribers and up to 30 line channels. The X3, X5 and X8 all offer up to 60 ITSP channels, with 250 available line channels supporting a maximum of 500 subscribers through IP line sharing. All four also support ISDN lines plus analogue, digital and DECT extensions – the X3, X5 and X8 offer different numbers of each.
The Business S software version offers 180 ITSP channels and up to 1500 IP subscribers, with 250 available line channels. It does not support analogue, digital or DECT when deployed without a hard server. Business S is run on a Linux server, and can also be virtualised in VMware vSphere or Hyper-V environments.
OpenScape Business also uses SIP and IP protocols to facilitate easy networking across multiple sites. A maximum of 2000 users can be linked between sites in this way.
A standard range of VoIP call management features are shared throughout the network, including call status and directory with user presence displayed. A wide range of IP, digital and analogue endpoints are supported, SIP desk phones from Unify’s OpenStage and OpenScape brands. This also includes the OpenStage S5, SL5 and M3 DECT cordless phones, and the WL3 WLAN SIP phone.
UC and collaboration features are available in two packages – UC Smart, a core suite bundled in with the servers, known as UC Smart, and UC Suite. UC Suite is available on all versions except the X1 by purchasing an additional Booster Card or Booster Server, which both also expand the number of UC Smart subscriptions.
Tools available on UC Smart include presence, conferencing, favourites and directory, call journal, IM and web collaboration. UC Suite builds on these with features including drag and drop conferencing, personal and company auto attendant, message notifications and live call recording.
The mobile client, myPortal to Go, turns a mobile phone into an IP phone integrated to the network, allowing the use of a single office number and access to features like presence and voicemail. There is also a web edition of myPortal to Go, meaning users can access the network remotely from any device and make calls using the browser softphone, without having to install an app.
Device@Home similarly integrates remote IP phones into the network via a broadband connection. OpenScape Business also supports Unify Circuit, a WebRTC based online collaboration platform.
What do we like?
With a Booster Card or Server, all OpenScape Business options (except the X1) offer advanced integration options for a wide range of business software. This includes an application launcher which embeds within common CRM and ERP platforms, allowing OpenScape communications tools to be accessed from within them. It also supports a number of protocols for integration with external databases, for uses such as directory services, and has in-built accounting software for charge evaluation.
The fact that all server versions bar the X1 also come with an advanced contact centre suite is also a big plus point. Features such as intelligent call distribution, call groups, contact histories and wallboard are often only available as optional extras in communications platforms aimed at the SME market.
Who is it for?
Although the X1 offers basic VoIP and UC capabilities for businesses of up to 30 users, the main appeal of the OpenScape Business range is to larger businesses in the SME category. The ability to scale up to 1500 users with the Business S software option, and up to 2000 across multiple sites, means it can even stretch up into the midmarket. The built in contact centre features and ready CRM integration make it an ideal solution for businesses with busy inbound contact operations.
What is it compatible with?
OpenScape Business can be deployed as a plug in for Microsoft Outlook through the myPortal for Outlook client. It is also compatible with Microsoft Exchange, offering full compatibility with Microsoft email, calendar and Office 365 productivity platforms. It also supports a wide range of protocols for integration with other third party platforms, including:
- TAPI service provision from CTI or within CRM/ERP applications.
- LDAP for connection to external directories.
- ODBC and SQL for connecting to external databases.
UC Today Opinion
OpenScape may have justifiable claim to being one of the original multimedia, software based UC platforms – but does it have a claim to being one of the best?
OpenScape Business has plenty of strengths to stand as a strong contender in the SME communications market. The choice of server options mean it is versatile, with plenty of scope for customising telephone systems to include IP, digital and analogue, and through Business S it is readily scalable upwards. The UC tools available are solid, greatly enhanced by access to the Circuit browser based collaboration suite.
Where OpenScape Business really stands out is in the ready integration with other software platforms. The original collaboration with Microsoft set the precedence both for datacentre convergence and the integration of voice communication with messaging. The software focus of the product has continued that tradition, resulting in an impressive level of convergence with third party platforms and databases which greatly boost flexibility and end user experience.
What are your thoughts on Unify’s OpenScape Business? Are you a customer, or are you a Unify reseller? Please feel free to share your opinions in the comments section below, and also please share this article on social media to invite others to join in.