Voss has introduced PSTN Automation for cloud calling to provide administration and reporting of PSTN services for Microsoft Teams, Webex by Cisco, and more.
Service providers can use PSTN Automation on cloud calling platforms to automate end-to-end billing, reporting, provisioning, and activation of telephony services.
Voss, which describes itself as the “leading provider of digital workplace management technology”, partnered with Microsoft last month to launch the Partner Pivot Program, aimed at shifting the customers of service providers and managed service providers into the Microsoft ecosystem.
Tim Jalland, Solution Manager at VOSS, said:
“This feature capability from VOSS allows service providers to tap into customer demand in the rapidly growing market for cloud calling.
“New service offers can be introduced quickly and delivered in a streamlined and highly efficient way.”
Voss PSTN Automation simplifies the delivery of PSTN services by removing costly DIY approaches to new cloud provisioning APIs.
The solution also automates manual processes and removes custom commands, scripts, portals, and technical silos.
Automation features give service providers a greater service offering, including cloud tenant and user management, fixed and mobile integration, self-service customer administration, and automatic call handling during disaster recovery.
As a result, service providers will be able to create new revenue streams and differentiate their offerings from competing service providers.
Benefits of Voss PSTN Automation
Automation features help to speed up the launch of PSTN services, increase efficiency, and provide access to new cloud calling markets, including small to medium size businesses (SMBs).
Automated onboarding of existing customers and users streamlines the process and helps to reduce time to revenue via intuitive workflows.
An end-to-end view can be gained by integrating into existing order management and billing systems, with the ability to configure the systems to the needs of each provider.
Single points of control can be accessed to view the whole customer base, as well as manage and allocate PSTN numbers.
Customers can integrate with existing PSTN infrastructure to improve investments, keep ownership of value, and realise service margins.
Reporting enables the capturing of call details to provide call analytics and performance insights.
Service providers will also gain access to Voss’ latest cloud calling features and APIs, without needing to adopt a DIY approach.
Adoption of the solution includes a means to upsell differentiation, innovation, and value-added capabilities to improve the average revenue per customer.
Vice President of Products at VOSS Solutions, Bill Dellara spoke to UC Today this month about a trend he has identified to connect remote workers.
Dellara said: “One main trend that we’re seeing folks focus on is how do they operationalize these services. A lot of times they rapidly deployed services over the last year or two to meet the need of remote workers and things like that bypassing traditional processes they might have gone through.”
“The focus to make these services operational is one trend and something that we’ve been really helping the partners with and we will see that continuing in 2023.”
In September last year, Voss took part in a UC Today round table discussion, focussing on managing teams in multi-vendor environments.
