What’s Next for UC? A Look at the Forecasts to 2023

Discussing the next five years for UC

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WhatsNext
Unified Communications

Published: August 30, 2017

Rebekah Carter - Writer

Rebekah Carter

The world of Unified Communications is growing. As more businesses begin to recognise the benefits of a streamlined, and scalable approach to communication, the UC industry has responded to growing demands and market trends with innovation, technology, and inspirational new ways for companies to communicate.

In part, it’s safe to say that some of the drive that’s pushing UC forward lately, comes from a growing desire to improve efficiency in an increasingly dispersed workforce. As remote working and telecommuting become more popular among almost all industries, The UC market gives enterprises a chance to improve their access to real-time services for operational efficiency and productivity.

In other words, with UC, you can enjoy the benefits of a company that collaborates effectively, produces more accurate work, and minimises operational costs at the same time.

A $96 Billion Market

The growing need for UC has led to some serious development in the UC market. In fact, “Global Market Insights” suggests that the size of the sector will reach about $96 billion (USD) in the next five years.

It’s easy to see why UC is becoming more popular among modern businesses. Today’s companies don’t have the time to waste time on dispersed communication and collaboration silos. They need a workforce who can interact instantly, and in real-time, while complying to local regulatory standards. The inherent scalability and performance standards of UC technology, combined with simple implementation has prompted huge deployment throughout the world.

Now, by managing all your communication systems through a single platform, you can improve the productivity of your workers, while minimising IT investment, and overall operational costs. UC is effectively making the workforce more time, and cost-effective.

Sectors Pushing Market Growth

There are various industries that can benefit from the flexibility that UC can offer, but in the most recent years, we’ve seen significant growth in travel & tourism, IT & telecom, and transportation & logistics sectors. All of these areas are now beginning to embrace VoIP and IP telephony on a broader level, which means that the demand for UC is rising exponentially.

At the same time, as customer experience emerges as the most important differentiation factor for many modern commerce companies, retail businesses may begin to adopt more UC solutions to enhance their own customer service teams. By simplifying the communication process and updating customer interaction with real-time services and performance, retail companies may be able to provide a more efficient transaction process for their customers.

UC and the Cloud

Another important factor that’s pushing the UC market forward, is the development of new cloud technology. As /unified-communications/ucaas becomes a more appealing option for modern businesses, and hosted unified communications ensures rapid implementation across industries, we’re sure to see a boost in UC performance in the coming years.

For now, it’s enterprises that are dominating the UC space, taking up 60% of all market revenue, and there’s a good chance that they’ll continue to hold the top spot. However, the report mentioned above also suggests that government implementation could account for considerable growth in the future, as local communities focus on UC solutions that may improve public safety.

 

 

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