Zoom, Alvaria Partner To Boost Contact Centre CX And Compliance

Zoom and Alvaria have partnered to bolster contact centre customer experience and compliance.

The partnership aims to enhance Zoom’s comprehensive unified communications and collaboration portfolio by integrating Alvaria’s compliance-focused contact centre software. This collaboration aspires to offer contact centres cutting-edge tools designed to improve customer engagement and streamline operational efficiency.

Michael Judd, CEO of Alvaria, commented:

This collaboration opens new opportunities for enterprises to deliver seamless, compliant, and scalable customer interactions. By combining Alvaria’s industry-leading expertise in enterprise-compliant outreach software with Zoom’s cutting-edge customer experience platform, we are providing businesses with the tools they need to succeed in today’s highly regulated environments.”

By combining Alvaria’s expertise in compliance-first outbound contact centre solutions with Zoom’s advanced comms capabilities, the partnership aims to empower enterprises with flexible, secure, and scalable solutions. Leveraging the Alvaria Intelligence Platform (AIP), Alvaria and Zoom say the solution addresses the evolving demands of today’s dynamic customer engagement landscape.

“This partnership with Alvaria marks a significant milestone in Zoom’s commitment to serving enterprise customers globally with the most comprehensive contact centre solutions,” added Chris Morrissey, Head of Zoom Contact Center Sales & GTM.

“By integrating Alvaria’s Outreach and capabilities, we are equipping our platform with a complete outbound strategy that solves critical enterprise needs. With Alvaria’s proven expertise, Zoom is uniquely positioned to address more outbound opportunities and confidently expand into the global enterprise market with robust, scalable, and compliant solutions.”

More Specifics On The Collaboration

Zoom and Alvaria outline several key partnership benefits that enhance efficiency and customer engagement. Both businesses stress that they prioritise compliance-focused innovation, which enables them to uphold regulatory standards while optimising outreach strategies for greater impact.

These tools also streamline multichannel comms, encouraging enterprises to boost engagement with preview, progressive, and predictive campaign strategies revolving around customer needs. Additionally, their flexibility allows businesses to choose deployment platforms and integrate seamlessly through APIs, ensuring smooth adoption and compatibility with existing systems.

Zoom and Alvaria suggest the partnership holds significant value for industries like financial services, healthcare, insurance, and telecoms/media, where compliance and customer engagement are critical for success. By leveraging the strengths of both companies, they say the solution empowers enterprises to deliver impactful customer interactions while adhering to stringent regulatory standards.

How Has Zoom Kicked Off 2025?

Earlier this month, Zoom introduced updates to its Team Chat, featuring a redesigned sidebar designed to enhance user experience and boost productivity. The updates leverage AI tools and customisation options, enabling users to streamline communication, personalise their workspace, and complete time-saving admin tasks more efficiently.

“With Zoom Team Chat, you can do cross-product work and be more productive with Zoom Workplace’s AI-first products like Zoom Docs, Zoom Meetings, and Zoom Whiteboard,” said Smita Hashim, Chief Product Officer of Zoom. “Our new Team Chat sidebar design takes this to the next level by empowering users to collaborate smarter and customise their workspace to fit their preferred workflow.”

Meanwhile, Zoom reportedly kicked off the year by planting a flag in Microsoft‘s back garden by signing the lease for a new office in Bellevue, Washington.

A recent report by real estate firm Broderick Group reveals that Zoom has signed a 19,085-square-foot lease at the Symetra Center, a prominent 25-story office tower in Bellevue. This new office places Zoom strategically near Microsoft’s headquarters in Redmond, with Google also maintaining a strong presence in the greater Seattle area.