8×8 has announced a strategic partnership with CallCabinet to integrate its compliance call recording with the 8×8 Platform for CX.
“By seamlessly integrating with 8×8 and Microsoft Teams to provide compliance call recording, organizations are empowered to provide the best possible experience across all communication channels,”
Victor Belfor, Global Vice President, Business Development and Strategic Partnerships at 8×8, said.
In addition to a direct integration with 8×8 Work and 8×8 Contact Center, the partnership sees CallCabinet offer compliance call recording with the 8×8 for Microsoft Teams portfolio of integrated solutions.
Examining the Offering
Call compliance is critical for organizations to adhere to legal and regulatory standards when recording customer interactions, particularly in industries like finance, healthcare, and customer service.
It ensures that sensitive data—such as payment details, medical records, or personal information—is captured securely and ethically, minimizing risks of fines, legal disputes, or reputational damage.
Compliance recording also serves as a safeguard for businesses, providing audit trails to resolve disputes, demonstrate accountability, and meet requirements like PCI DSS, HIPAA, or GDPR.
With regulators increasing oversight on voice communications—resulting in over $4 billion in fines globally—this partnership arrives at a critical time.
Through this partnership, 8×8 is opening up its Work and Contact Center solutions to a number of companies who operate in industries where compliance is key.
“By partnering with CallCabinet, we are able to provide organizations with an even more robust customer engagement, communication, and collaboration platform,” Belfor said.
“Their deep compliance expertise makes them a great partner, ensuring our users have access to a seamless and robust solution across the 8×8 portfolio.”
The compliance features take shape in the form of robust security features and advanced compliance capabilities.
Additionally, it helps streamline compliance across all communication devices for hybrid work setups, with real-time recording and tagging to simplify management across different work environments without complexity.
This reduction of complexity is also extended to deployments, with the partnership now allowing 8×8 to support customers with diverse deployment models – cloud, hybrid, or on-premise.
Furthermore, it helps with data migration, allowing customers to extract existing call recording data from legacy systems via the CallCabinet integration.
“We are thrilled to partner with 8×8 to deliver a comprehensive and integrated solution for our joint customers,”
Darren Beck, Global Strategic Alliances Lead at CallCabinet, said.
“This partnership leverages CallCabinet’s expertise in compliance call recording and legacy calling data migration to provide 8×8 customers and those using Microsoft Teams with a powerful platform for optimizing communication workflows and ensuring data security.”
The Growing Importance of Compliance in CCaaS
Compliance is becoming a key element of many CCaaS solutions.
Not only does it help those operating contact centers in regulated industries, but the AI boom is being seen as an increasingly important element to help companies navigate this often tricky tightrope.
Earlier this month, Smarsh announced it had acquired CallCabinet.
Among its many features, the move gives Smarsh AI-powered insights to detect regulatory risks before they escalate, including AI-enhanced analytics to detect patterns, automate workflows, and surface key risks.
