Big News You May Have Missed

Popular stories from the last week that you may have missed

Big News You May Have Missed

May has arrived, and we’re gearing up for another fantastic month here in the Unified Communications, Collaboration and Customer Experience market.

Despite a rocky start to the year, companies all over the world have continued to deliver a host of fantastic new solutions for their customers. We’ve seen releases from state-of-the-art collaboration tools, to advanced services for video conferencing.

This week, we’ve reported on some amazing updates in the industry, including the Maintel & Microsoft Teams connection solution, and a new partnership between NICE inContact and RingCentral

If you haven’t had a chance to read all the stories from the last 7 days, here are some of our favourites.

RingCentral and Nice inContact Partner Up

A leader in the cloud communication landscape, RingCentral recently announced its new partnership with cloud contact centre innovator, NICE inContact. The two companies, committed to supporting to digital transformation initiatives around the world, have begun to work together on a new offer. This special solution will help organisations to rapidly transition their workforce into a secure and efficient remote environment, ideal for the age of distance working.

Since the COVID-19 pandemic forced countless companies to send their team members home, the demand for cloud communication strategies has been greater than ever. RingCentral and NICE InContact are ensuring that teams can access the same must-have functionality wherever they are. Check out the full story here.

Microsoft Teams Releases May Update

As the world of work continues to evolve, moving away from the traditional office and into the realm of the remote, Microsoft has been at the forefront of this new landscape. Microsoft Teams has been emerging as the go-to solution for enterprise collaboration for a while now. The recent slew of updates introduced to the service for May 2020 ensures that the company can continue to stay one step ahead of the competition.

In this video session between Rob Scott and Microsoft MVP Tom Arbuthnot, the pair check out some of the best new features on Teams. The discussion includes 3×3 video grids, custom backgrounds, the hands-up feature, and even a host of new security improvements.

Video Collaboration RoundTable 2020

Video collaboration isn’t just something that’s “nice to have” in the modern work-from-home environment. If companies want to ensure that their employees stay productive and engaged wherever they are, they need to embrace a video-first culture. In fact, by the end of 2027, the video collaboration market is set to hit an $11.56 billion valuation!

We caught up with some of the market leaders in the video conferencing market to see where this incredible industry is headed. Check out our latest roundtable for insights from RingCentral, Vonage, Lifesize, Enghouse Interactive, Crestron, and Avaya! Here, you’ll learn everything you need to know about adoption, future trends, and impending opportunities in the video space.

RingCentral and the Return to Work

As the world continues to deal with the changes caused by the COVID-19 virus, many businesses are beginning to consider what might happen once businesses are permitted to return to the office environment. RingCentral, one of the market leaders in cloud communication and collaboration, believe that we’re entering a new age with the way that we work. The pandemic has promoted a vast social experiment, forcing companies to consider what’s possible on the cloud.

According to RingCentral, going “back” to work is likely to be an exciting experience. There’s a good chance that the US will return to the office on a state-by-state basis, and many companies will need to re-assess how many people they need to have “on-premise” in their landscape. Check out the discussion here.

Maintel Introduces Microsoft Teams Connector

To help more people embrace the benefits of truly collaborative experience in the workplace, market leader of cloud and managed IT services, Maintel has just introduced a new solution. The ICON Teams connector is a multi-tenanted service that will help today’s businesses to maintain a complete phone experience within their Microsoft Teams environment. As companies continue to unlock the power of Teams, this new service could be the key to maintaining productivity.

The ICON Teams connector stands out as a highly flexible solution for anyone who wants to build their workplace within Teams, without relying on Microsoft calling plans. You can check out the easy-to-initiate service from Maintel here.


What was your favourite news story from the last seven days? Is there anything we haven’t covered? Let us know in the comments or join the conversation on social media!



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