As the communication stack grows increasingly complex for business leaders, creating an environment where leaders can easily manage and provision various critical tools is essential. A streamlined portal offering a single-pane-of-glass overview of technology investments makes it easier to administer services without complexity.
CallTower, one of the market leaders in communications technology, simplifies platform access and management via CallTower Connect. The platform was designed to accelerate technology deployment and management, reducing administrative workload and offering easy access to crucial tools.
The “Connect” technology combines a host of CallTower into a convenient user interface, from Webex Calling and Microsoft Teams to Cisco Cloud Calling, CT Cloud Voice, SIP, and more. Here’s your guide to CallTower Connect.
CallTower Connect Review: Features
CallTower Connect is a streamlined and convenient platform for managing communication tools. The application, available via web or mobile, allows company administrators and end-users to add, manage, and control technologies that CallTower hosts. In other words, users can find and control services across Microsoft Teams, Webex, Salesforce, email, conferencing, and SIP services in one place.
The highly customisable environment adapts to suit different business use cases. Users can tweak the functionality of their phone systems with a couple of clicks, gain access to a state-of-the-art corporate directory, and even personalise voicemail profiles in the same place. The simplified panel ensures administrators can make quick system changes without technical support.
Some of the main features of CallTower Connect include:
• A web or mobile app interface for use on the move
• UC analytics with IM/Presence reporting and custom insights
• MACD for CallTower-hosted services like Cisco, Microsoft Teams, Exchange, Skype for Business, SharePoint, Exchange, and Contact Centre solutions
• Password synchronisation for local Active Directory users
• Hunt groups and intelligent call forwarding
• Speed dial button assignments
• Personalised voicemail profiles for each user
• Corporate directory access
• Auto attendant management
• Active Directory Sync across multiple servers or locations
CallTower Connect Review: Benefits
With CallTower Connect, companies can reduce the administrative burden on team members and rapidly deliver access to custom communications tools to all of their users. The easy-to-use and customisable panel environment makes it simple to change call forwarding requirements quickly, manage passwords, implement PIN changes, and set up speed dial buttons or voicemail profiles.
The CallTower Connect ecosystem also gives users direct access to a powerful range of communication tools without needing technical assistance. Users with admin privileges can log into the system and customise calling features for all their CallTower assets in minutes.
The major benefits of CallTower Connect include:
• Simple Technology Management: CallTower Connect was built to simplify the process of managing, provisioning, and customising communication technologies for busy administrators. The simple portal can adapt to suit different business needs and is available to access either as a web app or a dedicated mobile service. The mobile app is available on both Google and Apple app stores.
• In-depth insights: Users can access valuable insights into their business communication environment with in-depth reporting. Companies can create reports on employee presence and messaging strategies, as well as tracking meetings, commonly used communication strategies and more. Reports are customisable to suit the metric measurement requirements of any business.
• AD and Password sync: With CallTower Connect, companies can synchronise multiple Active Directory servers across different locations and server forests. The AD sync feature makes it easy to keep track of directory details across a distributed environment. Plus, users can also synchronise local Active Directory passwords to CallTower products like Skype for Business, Office 365, and Jabber.
• Powerful call controls: The CallTower Connect environment puts valuable communication tools at the fingertips of non-technical users. Any administrator can easily create hunt groups to distribute calls from one telephone number to different phone lines. There’s also access to auto attendant functionality so users can route calls to other VoIP devices, landline and mobile phones, or extensions, based on their needs.
• Comprehensive control: With CallTower Connect, business leaders can quickly move, add, change, and delete different CallTower hosted services in one environment. It’s an easy-to-use environment for keeping track of various assets across the communication stack. The all-in-one ecosystem is clean, simple, and easy to follow, without the need for extra technical support or on-site maintenance.
Who Would Benefit from CallTower Connect?
The company designed CallTower Connect to give communication leaders and end-users more control over their distributed CallTower services. Today, CallTower offers various communication tools to businesses from every background, leveraging Microsoft Teams voice, Webex calling, or CallTower Cloud SIP.
For users with various essential communication tools scattered across the CallTower ecosystem, CallTower Connect makes managing a unified ecosystem more convenient. The all-in-one portal application is easy-to-use without any technical knowledge. It can even align with the tools teams leverage daily, like Salesforce for CRM insights.
CallTower Connect can help businesses align their Contact Centre and UCaaS strategies with an all-in-one environment for managing different communication tools. CallTower’s convenient mobile application even ensures business leaders can access and adjust communication functions on the move.
CallTower Connect Review: Verdict
In today’s digitally-transforming world, it’s increasingly common for companies to access a wide range of distributed tools for internal communication, collaboration, and customer service. However, the more dispersed and disconnected the apps in your ecosystem are, the harder it is for administrative professionals to manage everything.
CallTower Connect is an intuitive and convenient tool created and developed specifically to improve business productivity. The application is Built for ease of use and provides complete control over all CallTower assets in one clean and connected interface.
Companies using this technology already say that managing their UC investments in one platform saves IT teams countless hours each month.
