How Radisys Transforms Telcos into Digital Service Providers

Technologies enabling vendors to win against nimble young providers.

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Radisys helps service providers transform
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Published: February 28, 2022

David Bradley

Journalist

In 2001, at a San Jose wireless conference, a speaker made an astute observation: we tend to overestimate what technology can do in five years. But we underestimate what it can do in 10.

Today, slow 2G networks are history. 5G, WiFi 6 and artificial intelligence compress 5-year innovation cycles into months. The nimble organization disrupts those on the straight and steady path.

Radisys and its Engage Digital Platform (EDP) is for the nimble.

Advantage CSP

Radisys Engage Digital is a digital communications platform. EDP technology is built on the industry-leading media processing technologies that Radisys has delivered to support communication applications for over 200 operators serving over 1.5 billion subscribers. And now it’s available to CSPs, systems integrators, and innovative SW developers the world over.

“We enable our customers – operators, managed service providers and system integrators – to make the networks and services more accessible,” explains Al Balasco, Radisys Head of Media, Core and Applications. “We bring them a rich set of new real-time media, immersive experiences, and in-depth insights from AI-based analytics. They can monetize this in ways never before possible to create services previously not economically viable.”

 Using APIs, SDKs, Visual Design tools, and building blocks as accessible to business process owners as advanced SW developers, Radisys customers can sell user-programmable conversational services, in-call biometrics, immersive interactive video bots, and more. End users can ask questions in natural language and get a real-time video response from life-like digital assistants powered by conversational AI.

How did businesses ever manage before?

So how do businesses and their end-users benefit?

  • In a crisis, a business’s non-technical staff can quickly re-route call flows away from the office to those suddenly working from home. All through a simple drag-drop interface. There is no need to wait for vendors or service providers to take months to implement expensive changes
  • With in-call biometric authentication, an agent can authenticate a caller using a bot that interprets natural speech. The caller doesn’t have to remember passwords or PINs. Businesses win through not only exceptional customer service, but also unrivalled security
  • Using AI-enhanced digital assistants, the same platform’s conversational AI is applied to text. End users intent is understood through speech or text natural language input. Like messaging a real person. Fewer customers end interactions frustrated by impersonal and wrong information
  • Video bots allow end-users to video-call staff. Except they’re not actually engaging with humans. They’re talking to life-like video bots powered by conversational artificial intelligence. Banks can give faster service without recruiting and training more staff

How to build a video or other chatbot

But how long does it take to build a new digital service or enhance an existing Web or mobile application with immersive communications – and at what cost?

“We have taken the complexity away from the user to build conversational customer care and digital assistant workflows,” says Balasco. “You don’t need six months. It’s drag and drop. You create your avatar, configure it, then build the workflow in minutes.”

Normally building a self-service virtual assistant costs 10s of thousands of dollars and many existing solutions require separate bots for voice interactions on telephony and chat interactions on web – adding cost and complexities.

But as Balasco points out “With Radisys, customers get a unified environment. They create once and apply that to different modalities, whether text, voice, or video and integrates it across telephony, web, or mobile apps.”

With Engage Digital Platform service providers can jumpstart innovation to get off the beaten path and into the fast lane to accelerate time to market, time to money, and enhance customer satisfaction.

To view a demo of the platform how it can help your business, click here.

 

 

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