Digital transformation is changing the way that we communication and collaborate at an incredible pace, and today’s leading vendors are helping businesses of all sizes to discover new strategies for productivity and performance.
Last week, leading business publication and industry analyst Forbes announced its picks for the 100 top businesses in the cloud environment. We were thrilled to see that 10 exceptional cloud comms companies made the cut.
Here’s your behind-the-scenes guide to the contenders in the Forbes Cloud 100.
1. Intercom (#22): Messaging
Intercom is a software company from America that offers today’s businesses a unique way to communicate and collaborate via instant and asynchronous messaging. With Intercom, businesses can access a reliable way of interacting with customers via their websites, social media, and email apps. Intercom describes itself as the world’s first messaging platform specifically designed for business growth. Already, countless brands like Atlassian, Shopify, and New Relic have accomplished amazing things with Intercom’s help.
According to Intercom’s case study page, Udemy even achieved a 30% revenue growth quarter over quarter just by embracing the Intercom approach to business messaging.
2. Freshworks (#40): Customer Experience
Freshworks, best known for the Freshdesk customer experience platform, provides a state-of-the-art customer experience platform for businesses that want to delight and impress their clients. The software is easy to set up and use, with minimal customization required, which might be one of the reasons why more than 150,000 companies trust Freshworks to power their CX strategy.
The Freshworks team knew that today’s businesses don’t have the time to switch between multiple apps when it comes to serving today’s always-on customer base. That’s why Freshworks ensure that you can access all of the crucial tools you need to deliver contextual conversations in the same combined space.
3. Asana (#41): Collaboration
Collaboration is one of the biggest buzzwords in the communication industry today – and for good reason. In a time where teams are often dispersed in locations around the world, good digital collaboration is crucial. Asana gives today’s businesses a place where they can access all the information they need to work together in more efficient teams. With Asana, every person in a group knows exactly what they should be doing and why, allowing for greater transparency, clarity, and productivity.
Various top businesses rely on Asana to help them track their work, including Red Bull, NASA, Google, The Bill and Melinda Gates Foundation, Lyft, Spotify, Santander and many more!
4. Pindrop (#49): Customer Experience
Pindrop might have a reputation for being a security company, but its actual focus is on delivering better customer experience by ensuring reliability and peace of mind for end-users. Pindrop is an American brand that offers risk scoring and intelligent fraud detection for modern companies. With Pindrop, you can create frictionless identity scoring solutions and design a secure infrastructure for your voice interactions in any contract centre.
Pindrop delivers a range of disruptive technologies, including deep voice biometrics with Pindrop voice printing, phone printing technology, and behaviour analytics too.
5. monday.com (#50): Collaboration
Another excellent collaboration company that made the list for Forbes’ Cloud 100 this year is monday.com. This teamwork tool gives businesses of all sizes the chance to bring their people together in a highly immersive digital environment. Currently, monday.com is the go-to choice for more than 70,000 teams worldwide who are now more collaborate and engaged than ever before.
Not only does monday.com serve a huge variety of different companies and brands, but it’s also the home of 201 types of industries. This app also has an outstanding global reach, connecting to 141 different countries.
6. Talkdesk (#66): Customer Experience
Talkdesk is a massive name in the communication space, and now it’s got yet another accolade to add to its list of achievements. This CX company aims to help today’s brands consistently improve the experiences that they give to end-users. With enterprise-class performance, Talkdesk ensures that businesses can adapt their contact centre performance to the evolving needs of an ever-changing customer base.
Talkdesk offers one of the fastest-growing contact centre solutions in the world, with over 1,800 customers, 30,000 users, and a reach across over 50 countries. Talkdesk also recently earned a Visionary position in Gartner’s Magic Quadrant for CCaaS.
7. Fuze (#71): UCaaS
Fuze is a Unified Communications as a Service company committed to empowering the future of work. The brand recently teamed up with Slack to take its offering to the next level, and Fuze was also named a leader by the Forrester Wave for UCaaS in 2019.
Aiming to bring more flexible and collaborative communication opportunities to today’s diverse workplaces, Fuze helps everyone to get their best work done in an environment that they can trust. With Fuze, business leaders can enjoy the reliability and scalability of a cloud-based platform that combines chat, voice, and video conferencing all in the same platform.
8. Braze (#73): Customer Experience
Braze is a forward-thinking customer experience company designed to help drive businesses forward in an age where experience is the name of the game. Using a combination of creativity and scientific technology, Braze offers tools like real-time campaign optimisation solutions and live views of customer interactions to help transform the day-to-day CX strategy of today’s business leaders. As well as being #73 in the Cloud 100, Braze has also achieved some other accolades recently.
The Braze brand was ranked #225 in the Inc.com 500 fastest-growing private companies list. Braze is currently deploying new strategies to ensure its continued global expansion.
9. Dialpad (#92): UCaaS and Customer Experience
Dialpad is a pure-cloud solution for business communications that hopes to help businesses accomplish more in the modern landscape. Whether you’re flying over the Atlantic, or travelling to work on the tube, you can still get work done with this cloud-based tool. Available via any device, Dialpad ensures that teams can always connect when they need to, with a fully immersive series of cloud-based tools.
Dialpad is one of the leading companies in the UCaaS market, and the company was named a visionary in the Gartner 2019 Magic Quadrant for UCaaS worldwide!
10. Weave (#97): UCaaS, Collaboration, and CX
Finally, Weave is a company taking a multi-faceted approach to cloud innovation. This unified communication tech platform recently finished another round of funding to help it to take it’s specialist form of communication to businesses in the healthcare industry – particularly dentists, and optometry offices. Weave was built on the belief that doctor and patient relationships needed a new tech boost.
With Weave’s scalable cloud strategy for communications, healthcare brands from all environments can accomplish more, and strengthen their relationships with patients.
What do you think of the Forbes Cloud 100 this year? Check it out here to see all the entries for 2019!
