Summer is well underway, and companies everywhere are planning for the second half of 2020.
After a complicated and unexpected start to the year, many big players have been forced to pivot and re-think their strategies to suit new demands.
Everywhere we look, collaboration companies are responding to an increase in traffic. VoIP providers are rolling out new solutions, and software is on the rise.
Here at UC Today, we’re keeping you one step ahead of what’s hot with the latest reports from unified communication, collaboration, and user experience.
If you haven’t had a chance to read everything we posted in the last week, here are some of our top stories to check out.
Microsoft Reveals June Update
As the company leading the way to the future of enterprise collaboration, Microsoft always rolls out new and improved methods for teams to stay connected when working remotely. The most recent update from Microsoft Teams arrived for June, providing things like Microsoft’s policy-based recording API, intended to improve team compliance.
Our very own Rob Scott caught up with Microsoft MVP Tom Arbuthnot, to discuss some of the latest releases from Microsoft Teams this month. Check out the latest video for an insight into everything from Microsoft’s purchase of MetaSwitch, to the news that arrived from the Build online event. You can see the full video here.
Avaya Announces $628 Million Revenue
Here at UC Today, we’ve been following the Avaya story avidly for the last few years, watching as the brand evolves to suit a new landscape in the cloud. In recent years, Avaya has put more time and effort into building its position in the SaaS landscape. Just recently, in 2020, Avaya launched its UCaaS offering: Avaya Cloud Office.
As the world continues to transform, with more demand for remote and software-based tools than ever before, Avaya’s journey into the cloud couldn’t have come at a better time. In our recent report, we discovered that Avaya has definitely reaped the rewards of a more flexible cloud delivery strategy. The revenue that Avaya announced in it’s most recent earnings report was $628 million. You can discover more insights here.
Microsoft Buys MetaSwitch for a UCaaS Boost
There have been a lot exciting updates from Microsoft over the last few months, from the arrival of a new policy-based recording API to custom backgrounds. As the company continues to look towards the future, it’s also making some strategic acquisitions that will help it to address more of the market.
According to Fazil Balkaya, the Principal Analyst and Founder of Balkaya Consulting, Microsoft’s recent purchase of MetaSwitch is just the tip of the iceberg. MetaSwitch provides a fantastic complementary portfolio to Microsoft’s. The new acquisition is set to help Microsoft increase its mobile solutions partnerships and deliver a more comprehensive UCaaS experience. Check out Fazil’s insights in our report here.
Zoom & Genesys Join Forces
Cloud contact centre leader, Genesys is one of the first companies to integrate with the Zoom Meetings and Zoom Phone solution, in a recent partnership. In a strategy intended to improve collaboration experiences, the companies will be working together to offer Zoom PBX performance to Genesys customers. Clients will be able to access both Zoom for video collaboration, and the Genesys cloud contact centre, with AI-enhanced self service tools.
The new partnership ensures that remote employees can work together more seamlessly through Zoom Meetings, without leaving the Genesys Cloud environment. This eliminates the demand to jump back and forth between presentations, meetings, and other services. Learn more about the new partnership here.
Slack Comments on the Future of Work
Slack, one of the leading providers of team collaboration technology, recently revealed that the UK workforce has enjoyed working from home during this pandemic period. Slack says that the UK user base is particularly fond of opportunities to have more late starts and early finishes. Additionally, teams working from home like taking more breaks to relax throughout the day.
It’s no surprise that the recent changes in our global environment have forced many companies to change the way that we work. Everywhere, organisations are embracing a massive shift to remote working. Most experts believe that going forward, this remote landscape will continue to offer more benefits to businesses and employees alike. Read up on the latest findings from the Slack user report here.
What was your favourite story from the last 7 days? As usual, we’d love to hear your feedback. Send us a comment below or join the conversation on social media.
