Tollring is entering into a strategic partnership with Martello to deliver end-to-end insights for Microsoft Teams.
“The partnership with Tollring enables organizations to gain a multi-faceted view of performance and proactively manage Teams end-to-end to drive richer experiences and results,”
Jim Clark, CEO of Martello, said.
This partnership aims to advance monitoring and analytic capabilities that enable customers to optimize their Microsoft Teams communications.
Perks of the Partnership
Tollring is a software developer specializing in data visualization and business intelligence tools designed to help organizations manage, understand, and control their business communications.
Their portfolio includes solutions for business communications analytics, call recording, telecom expense management, fraud detection, and collaboration analytics.
Martello is a company specializing in digital experience monitoring (DEM) solutions that optimize the performance and user experience of Microsoft 365 and Microsoft Teams environments.
Their flagship SaaS platform, Vantage DX, is a Microsoft-preferred solution designed to provide IT teams with deep visibility, proactive monitoring, and troubleshooting tools to ensure seamless collaboration and productivity across Microsoft cloud applications, including Teams Phone and Teams Rooms.
Thus, a partnership between the two intends to add performance monitoring and advanced call and conversation analytics for its customers.
“Our combined strengths give organizations the tools to fully optimize their Teams environment, ensuring reliable communications and improved business outcomes,”
Tony Martino, CEO of Tollring, said.
By leveraging Martello’s proactive monitoring and advanced analytics, enterprise IT teams can maintain uninterrupted call experiences through early detection and resolution of service disruptions, including Microsoft data center outages, network instabilities, and endpoint performance issues.
When integrated with Tollring’s call and conversation analytics, business teams gain actionable insights into call volume trends, wait times, duration, and types, enabling optimization of individual, team, and organizational communication strategies to elevate customer engagement and strengthen internal collaboration.
Equally, these capabilities are being leveraged by Managed Service and Telecoms Providers as a way to differentiate their offerings from competitors.
Martello’s Teams Solutions
Martello has a plethora of Teams solutions that make it an attractive partner for companies like Tollring.
Last month, Martello launched its “industry-first” proactive monitoring for Microsoft Teams Phone solution to empower UC and IT management.
Equally, in 2024 Martello joined a Microsoft 365 Partner Network to empower enterprises with access to an array of partner solutions all in one place.
