Microsoft Teams is everywhere in the enterprise world. But when it comes to the contact center, the story hasn’t always been straightforward. A lot of organizations have patched things together, maybe a third-party CCaaS platform on one side, Teams for collaboration on the other, with a few custom connectors in between.
That’s why Microsoft Teams Contact Center vendors have become such a hot topic. Microsoft has been steadily certifying solutions that plug straight into Teams, giving companies a proper, end-to-end Microsoft Teams Contact Center solution. The aim is simple: remove the glue code, make the tools work natively, and give IT leaders, supervisors, and end-users a smoother ride.
Here, we look at the accredited contact center for Microsoft Teams vendors worth watching in 2025. Each brings its own spin: some go all-in on AI and automation, others focus on global voice coverage, while a few double down on tight integration with Microsoft 365. What they share is certification, and that makes all the difference when uptime, compliance, and customer experience are on the line.
Microsoft Teams Contact Center Vendors
Top Microsoft Teams Contact Center Vendors
Plenty of companies offer contact center integrations for Teams, but only a smaller group has gone through Microsoft’s full certification process. Those are the ones that matter here. Certification means the platform has been stress-tested for reliability, security, and the kind of scale that enterprises need.
Each of the Microsoft Teams Contact Center vendors in this guide has taken a slightly different route. Some built entirely new cloud services on Azure. Others expanded mature CCaaS platforms with direct Teams integration. A few started small, with targeted solutions for specific industries, and are now scaling globally.
Notably, for this guide, we’re not currently featuring any company awaiting certification, but we will update this map as new organizations achieve accreditation.
8×8
8×8 is all about flexibility, simplicity, and customization. Their contact center for Microsoft Teams is about bringing everything under one roof: calls, video, chat, and contact center – all sitting natively inside Teams.
8×8 offers native voice coverage in more than 50 countries, with compliance baked in, so multinationals don’t need to juggle separate carriers in each region. On top of that, their uptime SLA is 99.999%, and they even use machine learning to improve reliability.
For supervisors, 8×8’s analytics are a big draw. Dashboards bring together call quality, usage patterns, and customer engagement trends in one place. AI is part of the package too, helping with things like conversation analysis, quality management, and even agent coaching in real time.
Anywhere365
Anywhere365 was one the world’s first companies to offer a Microsoft-certified cloud contact center for Teams, and it’s still a standout in integrating with the wider Microsoft ecosystem. Offering both the Extend and Connect models, Anywhere365 runs entirely on Azure and works across everything from Dynamics 365 and SharePoint to Power BI and PowerApps.
The Dialogue Studio gives IT a low-code way to build workflows, while intelligent routing means chats, calls, or bots go straight to the right person, based on skills, location, or CRM data.
Users love that agents see the full conversation history, even if it spans bots, email, or Teams chats, they don’t lose context. Add in AI-based translation and multilingual IVR, and supervisors get wallboards and Power BI-driven reporting that play well with existing Microsoft investments.
AudioCodes
AudioCodes built Voca CIC from the ground up on Azure, using Communication Services to create what’s now one of the few Unify-certified Teams contact center solutions. That means it lives naturally inside Teams Phone, not standing beside it.
It’s lightweight but versatile, covering voice, chat, email, SMS, and sporting drag‑and‑drop call flows, AI-based IVR, multilingual support, real-time dashboards, and CRM hooks wrapped in a pay-as-you-go shell. Plus, AudioCodes supports a range of intelligent routing options for skill-based routing, multi-platform routing, and overflow threshold management. You can even view customer data in Teams in real-time when handling conversations.
AudioCodes also offers built-in conversational AI (powered by Azure), and Microsoft cognitive services, as well as NLU solutions that connect with 14 language options.
Avaya
Avaya’s long-time strength is in large-scale communications, and now it’s earned its stripes as one of the top certified Microsoft Teams contact center vendors, using the “Connect” model for the Enterprise cloud platform built on Azure.
Companies that already run Avaya can keep that infrastructure intact, while giving agents a seamless way to use it from Teams. There’s full access to enterprise-grade features, robust compliance, deep security, and flexible routing.
Avaya’s conversational AI solutions are available too. They own patents for real-time speech recognition and intent tracking, powering smarter supervision and insights. Plus, everything is manageable through a centralized admin portal.
Bright Pattern
Bright Pattern’s CCaaS is all about seamless connection, with a native platform that includes ACD, AI, and WFM. It’s fully certified by Microsoft, meaning it’s passed the testing barriers that signal true alignment with Teams architecture.
The all-in-one intelligent contact center gives businesses virtual agents, transcription, summarization, note-taking, and an agent assist solution. Plus, with WFM, businesses can easily tap into forecasting, scheduling, intraday management, and real-time adherence reports.
Plus, it’s built for enterprise patterns: Entra ID SSO, Azure hosting, CRM screen pops, full omnichannel history. There’s even a convenient integration layer so teams can add in the tools they use every day for customer relationship management and reporting.
CentrePal
CentrePal is one of the few Microsoft Teams contact center vendors currently offering the Unify model, alongside a complete suite of contact center capabilities. It gives organizations all of the key contact center tools they need in one place, from interaction timelines, to advanced routing, callback options, reporting tools, and wallboards.
It keeps things simple: one view for agents, timeline-based interaction history, custom supervisor profiles, and flexible security strategies. There are built-in tools for interaction recording for compliance, and automated call wrap up solutions. Plus, you can even automatically send surveys to customers to track satisfaction scores.
CentrePal also integrates with a range of CRMs and other business tools. It also offers an “Extend” model alternative, for companies that want more variety.
Cisco Webex
Building on an ongoing partnership with Microsoft, Cisco offers hardware and software solutions through the Webex brand. The Webex Contact Center, certified for Microsoft Teams, is an AI-powered solution combining self-service options, intelligent analytics, AI coaching and real-time insights.
It’s not just a connector, it brings full omni-channel capabilities into Teams: with voice, chat, social, email, even outbound campaign tools, all running with skill-based routing and rich reporting.
From an agent’s perspective, collaboration is seamless. Need a subject-matter expert during a call? Presence sync means they appear directly in Teams, making expert hand-offs fast and context-rich. Under the hood, it handles both Microsoft PSTN and third-party direct routing, and it plays well with certified SBCs.
Cirrus
One of the newer additions to the list of Microsoft Teams contact center vendors in 2025, Cirrus uses the Connect model to deliver a comprehensive CCaaS platform to enterprises. The system connects omni-channel support (voice, SMS, chat, email, social), AI-enhanced routing and automation, plus analytics and workforce optimization.
With real-time visibility and insights, cutting-edge security, and an easy way to connect various other apps, from CRM to ERP systems, Cirrus offers a lot of flexibility. Beyond features, they clearly play to real-world needs. Their UI is accessible, hybrid-ready, and designed to feel intuitive, even for those working remotely or with assistive tech.
Cirrus also offers external solutions for secure payment management, and accessibility, as well as end-to-end support for enterprises migrating to the cloud.
ComputerTalk
ComputerTalk’s ice Contact Center is among the earliest movers in Microsoft’s certification program – part of the Connected Contact Center initiative. That means it’s been vetted for reliability, security, and performance. It was also one of the first solutions to begin exploring the Unify model.
This native all-in-one cloud contact center can flexibly integrate with a range of existing applications and legacy tools. It also supports non-Teams users with a native softphone and legacy PBX solutions. The omnichannel contact center offering includes in-depth insights into customer journeys and KPIs, provides access to voice disaster recovery, and enables comprehensive reporting.
Companies can also take advantage of valuable business and agent management tools, like silent monitoring and coaching capabilities. ComputerTalk also offers recording options, AI solutions, an outbound dialler, and an interaction workflow designer.
ContactCenter4All
ContactCenter4All has kept things simple with CC4Teams: it’s a fully certified Microsoft Teams Contact Center, built on the Extend model, that lives inside the platform your people already know. Like many Microsoft Teams contact center vendors, this company focuses on user experience.
The focus here is on giving agents and supervisors tools that feel lightweight but still enterprise-ready. Agents get skill-based routing and easy warm or cold transfers, while supervisors see live dashboards and wallboards that make it easy to spot trends as they happen. If you need more depth, CC4Teams connects straight into Power BI for richer reporting.
Built on Azure and ISO 27001 certified, it’s designed for organizations that want the comfort of a secure, cloud-native service without overcomplicating the rollout. For IT leaders, that means quicker deployments. For frontline teams, it means less training and faster adoption.
Content Guru
Content Guru quietly set a high bar early, storm INTEGRATE was among the first to get the Microsoft Teams Connected Contact Center certification, and it’s still turning heads today, particularly with the introduction of new AI features.
Agents using the storm platform can transfer calls directly into Teams, seeing who’s available in real time without switching apps, or losing context. Compliance is easy to manage too. Built-in screen and call recording via storm RECORDER ensures everything’s auditable.
Plus, there are countless options to extend and customize the storm ecosystem with leading integrations. Content Guru also promises companies 99.999% reliability, and limitless scalability worldwide.
Enghouse Interactive
Building on their longstanding relationship with Microsoft, Enghouse offers a collaborative Microsoft Teams contact center, with advanced interaction handling capabilities. The solution was one of the first to be certified for use with Microsoft Teams and includes access to a range of features, including advanced routing to help users manage call queues and screen pops for CRM records.
Like some other top Microsoft Teams contact center vendors, Enghouse goes big on collaboration. Agents see presence, can pull in back-office experts fast, and use skills-based routing all inside the Teams UI. There are plenty of additional services to explore too.
Business leaders can turn to Enghouse for compliant call recording solutions, end-to-end migration support, and advanced AI-enabled solutions.
Five9
Five9 takes a forward-looking, AI-centric approach as one of the leading Microsoft Teams contact center vendors. Their integration for Teams is all about blending contact center routing with familiar collaboration workflows and intelligent tools.
Agents get click‑to‑call from Teams, smart directory filters, on-net calling and transferring, conferencing, and you can connect to both the Teams back-end and your own carrier. They also build in omnichannel touches for chat, email, social, and more, with AI components where possible.
Five9’s Microsoft Teams solution includes intelligent redirecting capabilities, toll-free on-net calling and conferencing options, and support for both AI and automation capabilities. Plus, companies can align their Five9 offering with workforce management tools, and other business integrations. Five9 can even assist companies with optimizing and configuring their Teams contact center.
Genesys
Genesys is a name most people in CX know, with a strong solution for Microsoft Teams. The Genesys Cloud integration lets Teams users tap into the full Genesys orchestration engine right from within their hub. Agents can collaborate with colleagues, tap into intelligent routing, and escalate channels, across voice, chat, or email, with just a click.
It runs under the Connect integration model, meaning it uses certified SBCs and Direct Routing to deliver Teams-native calling. Enterprises get Genesys-class contact center muscle like AI-assisted workflows, omnichannel orchestration, and analytics, without dragging agents out of Teams.
IT teams will appreciate the flexibility, especially around “bring your own carrier” (BYOC) voice options and seamless call handling. Genesys is also experimenting with agentic AI solutions, via the Genesys Cloud AI Studio.
Heedify
Heedify offers a contact center and attendant console for Teams that feels friction free. Enterprises can get agents and reception routing set up in under an hour, with no IT help. For agents everything from queues, IVR, call transfers, and even caller context, is just part of the Teams cockpit. Supervisors get live dashboards, Power BI reporting, and wallboards that are central to the experience.
Additionally, companies can access integrated call recording solutions, and smart IVR tools, with artificial intelligence, to help track customer behaviors and preferences. There’s even the option to integrate numerous business apps with both Heedify and Microsoft Teams, with add-ons for Salesforce, HubSpot, and Power BI.
Enterprise-grade security with granular access controls, geographical redundancy, and automatic failover are big draws for this solution too.
Imagicle
Another recent addition to the list of certified Microsoft Teams contact center vendors in 2025, Imagicle is making waves in the world of integrated communications. They’ve made a name providing real-time analytics and smart enhancement tools.
The Teams contact center is packed with features, covering call recording, transcription, advanced reporting, queuing, and call analytics. It’s built to complement Teams Phone, delivering insights that enterprise operators actually find useful. There’s even an AI-powered virtual receptionist that companies can customize to suit their needs.
Imagicle supports companies in the midst of digital transformation too, with HIPAA and GDPR compliant digital fax systems, and migration support.
Intermedia
Intermedia’s Contact Center for Teams is feature-rich, with solutions for intelligent call routing, AI-driven analytics, automated notifications, and flexible routing. They’ve built it so you don’t even need a separate Teams Phone license if you don’t want one, you just need a Microsoft 365 plan.
They’ve wrapped Teams collaboration, contact center routing, call queues, and even CRM links into one clean UI. They also promise exceptional reliability, like many Microsoft Teams contact center vendors, with a 99.999% SLA and plenty of accolades confirming what their product designers already know: usability matters.
For companies ready to scale, Intermedia also offers SecuriSync file management, email encryption and protection, and Copilot solutions.
IPDynamics
IPDynamics joined the list of Microsoft Teams contact center vendors in 2025, with the Dynamic Workload suite. It plugs into Teams using Microsoft Graph APIs, through the Extend model letting you manage calls, chats, routing, and IVR all inside the Teams client.
The mechanics are quite neat: agents don’t jump between tabs, their workflows flow right along in Teams. Global rollout is smooth and connecting CRM’s is a breeze. Plus, the analytics solutions are in-depth, with end-to-end visibility across all channels.
There’s also cutting-edge AI technology, with conversational assistants that can understand 120 languages and easily transfer calls with context to human employees.
Landis Technologies
Landis Technologies is a company focused exclusively on developing solutions for Microsoft Teams. The organization offers both an attendant console, and a comprehensive contact center for Teams users, both of which offer a native experience within the Teams app. The integration features extensive reporting tools, including wallboards for real-time access to crucial information.
There are recording solutions available to help organizations capture critical conversations for growth and compliance purposes. Plus, the open integration works with many of the most popular Microsoft applications, such as Power Apps, Power Automate, and Microsoft BI. Everything is built on the Azure cloud, for exceptional reliability and uptime.
For companies in the initial stages of migrating to the cloud, Landis also offers expert support with all packages, and promises a quick, customizable setup process.
Luware
Luware keeps things sensible, with the Nimbus Contact Center, fully Microsoft‑certified and built on the Extend model. That means it sits lightly inside Teams while exposing all the right features, like routing, CRM connectivity, compliance, and analytics.
Luware promises 99.9% uptime, and the solution works with Direct Routing, Operator Connect, and Microsoft Calling plans. Plus, compliance is built in: ISO 27001, SOC 2 Type II, ISO 9001, all ticking relevant enterprise boxes.
With the application, companies can tap into Luware’s technology for advanced routing, and reporting. There are tools for no-code automation between multiple applications, and even a drag-and-drop workflow editor, with pre-existing templates to choose from. Plus, there’s a centralized control system for managing teams and track call center metrics.
NUSO
NUSO keeps the promise simple: a lightweight contact center that lives where your people already work. Connect for Business is certified for use with Microsoft Teams, so agents handle voice and queues inside Teams without a bunch of side apps.
Setup is quick, the UI stays familiar, and the feature set covers the everyday needs of a modern contact center, like routing, queue control, and the reporting supervisors actually use. Plus, NUSO promises one of the most cost-effective solutions among Microsoft Teams contact center vendors.
If you care about the plumbing (IT always does), NUSO also brings Operator Connect to the table. That means native PSTN in the Teams Admin Center, plus clean provisioning and number management. For global rollouts or multi-site migrations, it takes friction out of the picture.
Netcall
Serving companies worldwide with cloud-based software, Netcall’s Microsoft Teams contact center integration is part of the comprehensive “Liberty platform” offering. It includes tools for robotic process automation, AI and intelligent automation, and low-code application development.
With Netcall, companies can build an omnichannel contact center into Teams, and create easy self-service experiences for customers.Agents work in a unified workspace, presence sync keeps transfers tidy, and supervisors get dashboards with the depth you’d expect, plus Power BI when you want to dig further.
There are workforce optimization and planning tools for boosting employee engagement, as well as options to integrate with a wide range of business resources. What’s more, Netcall can offer end-to-end guidance to companies building their own automated workflows, with their technical support team.
NICE InContact
Well-known for their AI-powered contact center solutions, NICE offers companies the CXOne solution for Microsoft Teams. The interaction-centric platform is packed with rich CX capabilities, ranging from routing tools to Extensive reporting and analytics solutions. Businesses can also leverage the NICE Enlighten portfolio for generative AI capabilities.
Scalable and flexible, NICE’s solution for Microsoft Teams can adapt to the needs of any business, regardless of industry. Plus, there are options for improving compliance and security, such as extensive recording tools.
Businesses can also access NICE’s solutions for workforce management and optimization, alongside the Teams contact center, complete with presence‑aware directory, customizable workspaces, and scheduling options.
Puzzel
Puzzel is one of the more popular Microsoft Teams contact center vendors for midsize European firms. The Teams-certified contact center offers a clean agent UI inside Teams, solid routing, voice, chat, callbacks, and all the wallboards and reporting supervisors need.
AI is a big part of the system now, with agents that can handle interactions across different channels, unify insights, and support human employees in the flow of work. There’s also built-in conversational intelligence for deeper insights. Plus, companies get a comprehensive system for workforce management and employee engagement tracking.
The flexible software supports automated workflows and various contact center routing options. Plus, it can integrate with various technologies outside of Teams, such as CRM systems and ERP apps.
ROGER365.io
Using the “Extend” model for Microsoft Teams telephony integrations, ROGER365 turns Teams into an omnichannel contact center solution. Companies gain access to interactive voice response solutions, automated attendants, and a graphical call flow editor. There are multiple routing methods, music on hold, and API reporting capabilities. Plus, supervisors can access live queue and agent statistics, monitor calls in real-time, and even join conversations with a “whisper” function. The ROGER365 Microsoft Teams contact center also integrates with Outlook calendar, and can connect to a range of CRM solutions, from HubSpot, to Microsoft Dynamics and Salesforce.
The AI solutions include virtual agents, smart analytics, omnichannel messaging support (voice, chat, WhatsApp, SMS), all within Teams. Their spin on pricing is also worth a nod, with no per-agent fees stacking up over time; it’s queue-based, which can save teams money and prevent agent churn from turning into budget spikes.
Sikom
Sikom is one of the top Microsoft Teams contact center vendors with a focus on flexibility. The modular setup of Sikom AgentOne means teams can build the system that works for them, combining call controls, chatbots, SIP, real-time telephony and more.
The UX is simple and familiar. You get status maps, history (like calls or voicemails), seamless Teams telephony integration, and routing logic that’s grown up over two decades. A German-made, highly configurable platform that fits right where you already work.
Like many of the top vendors here, Sikom also offers expert services, to assist businesses with cloud migration, custom integration, and scaling tailor-made solutions.
Solgari
Solgari delivers certified CCaaS system for Teams, with messaging, voice, and customer data auto-capture built into the Teams experience. Their platform supports encrypted compliance and integrates with enterprise CRMs, but agents still see it all inside Teams.
Employees get call recording, metadata capture, regulatory archiving, all without dragging agents out of their communication workflow. If you’re in a heavily regulated space, Solgari turns Teams into something that behaves like a compliance-first contact center.
Solgari’s own Copilot offering, powered by generative AI, to assist agents in delivering seamless experiences too. Channel coverage is massive, including everything from voice and email, to WhatsApp, and SMS.
Talkdesk
One of the better-known Microsoft Teams contact center vendors, Talkdesk focuses on collaboration without complexity. Agents can call subject-matter experts inside Teams with one click, or transfer calls seamlessly via Direct Routing. It’s all about teamwork without friction.
Beyond that, Talkdesk folds Teams contact information directly into its workspace, so agents find people fast and stay focused. It even fires alerts into Teams channels for critical moments, so function and insight live side by side.
Talkdesk also offers powerful automation solutions to businesses, ensuring they can streamline the flow of conversations within the contact center. For companies that want to branch out, Talkdesk also offers a range of AI-powered tools, like flexible intelligent agents and conversational analytics.
Tendfor
Supporting companies investing in Direct Routing, Operator Connect, and Calling plans for Microsoft Teams, Tendfor delivers a highly flexible contact center offering. The company’s technology is mobile friendly, tuned to the needs of hybrid and remote workforces. Plus, it features a robust backend environment for call routing and business insights.
Companies using Tendfor’s technology can handle and route calls within the Microsoft Teams environment. Plus, the solution comes with access to dynamic wallboards that can be customized to track the metrics that matter most to each organization. There’s also an interactive statistics portal, for deep-dive insights into interactions.
Tendfor is also one of the top Microsoft Teams contact centers with a deep focus on mobile experience, ensuring interactions feel seamless on any device.
Choosing the Right Microsoft Teams Contact Center Vendors
The market for Microsoft Teams Contact Center vendors has matured fast. What was once a scatter of third-party connectors has grown into a full ecosystem of certified companies, each bringing their own spin on routing, AI, compliance, and global reach. The common thread? They’re all working to make Teams the single pane of glass where employees not only collaborate internally but also deliver great customer experiences.
For enterprise buyers, the decision isn’t about “does Teams have a contact center?” anymore. It’s about which of these accredited partners best matches your needs.
Wherever you are in the journey, scoping requirements, piloting, or ready to deploy, there’s a certified Microsoft Teams Contact Center vendor designed to fit. Here’s how UC Today can help you make the right choice:
- Discover the latest data: Access our latest research reports for market insights, vendor performance breakdowns, and trends shaping the customer experience.
- Learn from peers: Join our UC Community to swap real-world lessons with IT and CX leaders who’ve already tackled Teams contact center deployments.
- See innovation live: Explore upcoming industry events to meet vendors face-to-face, watch demos, and benchmark solutions before you buy.
- Master the buying process Use the Ultimate UC Buyer’s Guide for a structured approach to scoping, shortlisting, and securing the right investment.
The future of customer service is evolving fast. The right UC and contact center strategy can transform not only how your people communicate, but how your customers experience your business. With the right vendor, you’ll be ready to drive real outcomes.
