Communication Endpoints Statistics for 2020

Business phone and Headset statistics to inspire you in 2020

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Endpoint Statistics
Meeting Rooms and DevicesInsights

Published: September 3, 2020

Rob Scott

Rob Scott

Publisher

In a time when the cloud and software are emerging as some of the most valuable parts of the communication landscape, it’s easy to forget about endpoints. Endpoints still have a critical role to play in enabling our communication and collaboration journeys. Without them, video conferencing, calling, and digital collaboration would be impossible.

Today, the term “communication endpoint” can refer to anything that enables communication at the final point of the journey. For instance, video cameras that take images from one person to another are an example of endpoints. Softphones that allow for conferencing over a smartphone, and conference phones are endpoints too.

As the technology landscape evolves, our endpoints are becoming increasingly intelligent. Today’s tools can include everything from biometric software to AI.

Let’s take a look at how the endpoint landscape is evolving today.

Building a Business Case for Endpoints

Building a business case for endpoints is easy – because without them, you wouldn’t have communication. Even if you have the right software to ensure that your employees can make a call from any smartphone, they still need that mobile phone and an accompanying app.

What’s important for companies today is figuring out the kind of endpoints that are most beneficial to their teams. For instance, as the workplace grows more distributed, around 50% of people will be working remotely by the end of 2020. This move to remote working is happening even faster following the COVID-19 pandemic.

Teams working remotely are more reliant on video for immersive face-to-face conversation than ever. This creates a new demand for video endpoints. At the same time, companies want communication and collaboration systems that are agile and easy to use. These trends are driving the growth of room kits, and intelligent tools like speakerphones with virtual assistants.

The following stats will help you to sell the endpoints you need to everyone in your team.

Top 10 Endpoint Facts You Need to Know

Currently, we’re experiencing a period of transformation in the communication landscape. New styles of work are emerging, as older phone systems go extinct. Around 61% of companies surveyed in 2018 were planning on moving straight to VoIP when their contracts expired.

The evolution of the workforce, and the demand for more flexible, cloud-based solutions is paving the way for more intelligent and immersive endpoints. Here are some facts to help you understand the transformation of the endpoint marketplace.

  • Companies are ready to evolve: Companies are rapidly moving away from basic desk phones and devices to more advanced endpoints. Platform agnostic and flexible tools are replacing legacy investments. The value of digital transformation investments will tip over $6 trillion by 2022. Source: IDC
  • Businesses are going mobile: Endpoints are becoming more mobile as business users transition outside of the office. Cisco says that PCs will only be responsible for around 19% of IP traffic by 2022. Source: Cisco
  • Meeting spaces are changing: Since the year 2000, the time that team members spend in meetings has risen by around 10% each year. This is leading to a change in the way that we conduct meetings. Fast-paced and convenient video conferencing replaces in-person conversations. Source: Highfive
  • Employees want simpler business tools: 29% of employees said that they wanted their communication devices to be more like their personal smartphones. Source: Avaya state of the desktop report.
  • Plug and play experiences are crucial: Everything from room kits to video cameras is becoming more accessible. Teams want experiences that match the convenience they have at home. RingCentral says that communication inefficiencies stop them from getting things done. Source:
  • Video endpoints are growing in value: The rise of remote working is making video more compelling. Around 90% of employees think video makes it easier to convey crucial information. 89% of respondents say video reduces the time required to complete tasks. Source: Lifesize.
  • Room kits are great for bundling crucial tools: For companies that need quick access to collaboration and communication tools, Room kits come with video conferencing, instant messaging, and other collaboration tools. 83% of employees say they rely on this tech for teamwork. Source: Alfresco
  • Mobility is more important too: Today’s companies want endpoints that support a more mobile workforce. 84% of IT managers report that mobility is now essential. Source: Eastern Management Group
  • Mobile applications and softphones are popular: VoIP research demonstrates that 29% of companies are switching to VoIP technology so that they can send calls to soft clients on smartphones. Source: Business 2 Community
  • 5G Will transform mobile endpoints: As endpoints do become more mobile, the rise of 5G will be essential. This new technology will stream voice, video and data up to 10 times faster than 4G. Source: IT Toolbox
  • Investment in Endpoints for remote work are increasing: 20% of meeting room budgets are now going towards tools that can help companies to expand their remote work focus. Source: Future Source

Top Endpoint Statistics for Your Business Case

Now that you have a better idea of where the endpoint industry is heading, you can begin to see how important it is to choice the right endpoints for your team. For instance, in today’s on-the-move workplace, 41% of users believe that companies with video conferencing tools have more engaged team members. Additionally, 35% of people say video improves engagement too.

Whether you’re transforming your meeting rooms with the perfect collaborative room kits or equipping remote workers with softphone apps, choosing the right endpoints is essential. Here are some of the stats you need to know.

  • Interoperability is key: Whatever you’re investing in for communication, it needs to work with a range of software solutions. Lifesize found that 41% of users expect video solutions to be interoperable and flexible – the same applies to other communication tools. Source: Lifesize
  • Video endpoints are more vital than ever: Speaking of video, it’s quickly becoming one of the first considerations for many businesses. Video meetings allow companies to reduce travel costs by around 30%, according to PGI. Source: PGI
  • The deskphone isn’t dead: Research shows that desktop phones are still a crucial component of the workplace for 92% of the world’s business users. There are around 480.8 million desktop phones worldwide. Source: Global Newswire
  • Endpoints should support all UC environments: Speaking of flexibility, today’s companies need their endpoints to work with a range of UC environments. Companies using these versatile UC spaces can save an average of 49,660 hours of lost productivity per year. Source: visual.ly
  • Demand for conferencing endpoints is still growing: USB, TDM, and VoIP conferencing endpoints are still incredibly important to collaboration. The tabletop market for audio conferencing tools will grow by 11.83% CAGR up to the year 2025. Source: Global Newswire
  • The rise of collaboration tools is driving new endpoints: The collaboration market will be worth $8.5 billion by 2024. This market is driving the rise of endpoints with integrated collaboration software and headsets with collaboration buttons. Source: Reportlinker
  • Headsets are more popular too: The global market for UC and business headsets was worth 1.960 million in 2018 and will grow at a rate of around 12% between 2019 and 2025. Source: Grandview Research.
  • Companies are choosing huddle rooms over conference rooms: Today’s endpoints need to serve smaller meeting rooms. By 2022, huddle room conversations may account for up to 70% of all meetings. Source: Frost
  • Endpoint technology needs to be simple: 90% of employees say that it’s essential for meeting technology and endpoints to be easy to use. Plug-and-play solutions could be the answer to this. Source: Cisco
  • Employees want simpler business tools: 29% of employees said that they wanted their communication devices to be more like their personal smartphones. Source: Avaya state of the desktop report.
  • Tools need to be easy to manage too: 98% of IT admins would prefer a single platform where they could manage all headsets, phones, collaboration tools and soft clients. Source: Turtl Business Headset report.

 

 

 

 

 

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