The article provides a snapshot of the vendors featured in our UCaas Providers Marketplace.
If you’re looking for the top UCaaS providers in 2024, there are plenty of excellent options to explore. UCaaS (Unified Communications as a Service) has taken the world by storm in recent years. By 2032, the market is expected to reach a value of $311.6 billion, thanks to growing demand for scalable, flexible, and agile communication and collaboration technologies.
The best UCaaS providers go beyond offering businesses convenient and user-friendly communication tools. They also ensure companies can use their platforms to maximize productivity, reduce operating costs, and improve innovation, without compromising on compliance.
We used our extensive knowledge of the UCaaS landscape to create this comprehensive list of the most impressive UCaaS providers to consider in 2024.
- RingCentral
- 8×8
- Vonage
- Dstny
- Intermedia
- Webex by Cisco
- CallTower
- Gamma
- Tata Communications
- Evolve IP
- Masergy
- Zoom
- Microsoft Teams
- Aircall
- GoTo
- Wildix
- NTT Global Networks
- BT
- Verizon
- AT&T
RingCentral
RingCentral is an award-winning technology vendor, named a leader among UCaaS providers by the Gartner Magic Quadrant 9 years in a row. The company offers solutions for customer experience, communication, collaboration, and productivity. Plus, it works alongside global service providers and channel partners worldwide to deliver value to companies across 110 countries.
The company promises 99.999% uptime, and prioritizes flexibility in its platform, allowing companies to leverage APIs as well as more than 300 third-party integrations. RingCentral also takes security seriously, with tools featuring seven layers of protection. There are even UCaaS solutions designed specifically for different industry requirements.
8×8
Focusing on flexibility, 8×8 takes a modular approach with its communication solutions, allowing companies to build the toolkits they need on an XCaaS basis. For unified communications, there are modules for productivity, conversation intelligence, admin console management, business phone systems, team chat and more. You can also choose to integrate 8×8 with Microsoft Teams.
The 8×8 Experience Communications platform supports an open integration framework, and promises 99.999% uptime, with over 35 public and private data centers. 8×8 also offers access to comprehensive end-to-end encryption, as well as options to integrate your system with APIs. The company also supports multiple deployment options for UCaaS systems.
Vonage
Vonage is one of the more flexible UCaaS providers on the market, taking a turnkey approach to delivering flexible and scalable communication solutions to companies. The company’s UCaaS technology supports voice, messaging, SMS, video, and more. Plus, it’s available worldwide, with more than 96 world number options for local inbound calling.
Vonage promises excellent uptimes (99.999%), as well as flexibility in the form of API connections and integrations for its platforms. The company also has more than 236 US patents for its proprietary technology, and serves over 100,000 visitors worldwide. Companies can take advantage of Microsoft Teams integrations, SD-WAN capabilities, and CPaaS solutions from the same vendor.
Dstny
Business communications company, Dstny, serves both local businesses and service providers. The company takes a mobile first approach to communications technology, with a flexible cloud-based ecosystem. It also prioritizes ease of use, ensuring its technology is simple to adopt. For companies with specific needs, Dstny can even tailor UCaaS solutions to your specific requirements.
Dstny’s technology is available worldwide, supporting video, voice, and chat. Plus, the company offers dedicated services to service providers, with systems made for innovation and integration. Dstny is also one of the greenest UCaaS providers, with a strong approach to minimizing carbon emissions, and a robust CSR strategy.
Intermedia
Cloud application provider, Intermedia, creates numerous tech-driven solutions for business leaders, from webinar systems to contact centers and UCaaS platforms. The company’s UCaaS solution, Intermedia Unite combines phone connectivity with integrated contact center solutions and collaboration tools. Plus it includes end-to-end protection against security threats.
Intermedia has built its technology with a focus on reliability and scalability, with options to add various integrated app to your ecosystem as your business grows. It also offers 24/7 customer support, a 99.999% uptime SLA, and access to integration options for Microsoft Teams. Currently, Intermedia serves more than 130,000 businesses worldwide.
Webex by Cisco
The Webex suite, powered by Cisco, empowers business teams with contact center, collaboration, and communication tools. It also includes comprehensive admin features, AI technology, and built-in solutions for webinars, polling, and events. As a UCaaS provider, Cisco supports 95% of all Fortune 500 companies, and offers customized support and end-to-end guidance for business leaders. They even offer the Webex Leap option for digital transformation.
Cisco’s software is flexible, with options for integrations with numerous apps as well as hardware solutions, and room kits. Webex also offers a range of subscription plans for businesses of every size, and promises exceptional uptime guarantees for peace of mind.
CallTower
CallTower delivers a range of advanced unified communications, contact center and collaboration solutions to companies worldwide. It supports Webex Calling solutions, as well as technologies for voice-enabling Microsoft Teams, and integrating Zoom with your own carrier services. The company has a presence across 60 countries and regions, and 16 geo-redundant data centers.
CallTower helps to streamline the path to digital transformation, with comprehensive turnkey solutions designed to match the needs of their audience. The company also offers extensive resources, training, and support for all clients, and gives businesses the user-friendly “Connect” portal to help them manage their technologies in one simple environment.
Gamma
Offering solutions for call management, SIP trunking, business phone systems, and connectivity, Gamma simplifies the journey to cloud transformation. Companies can access the organization’s solutions either directly from Gamma, or through their network of specialist partners. Options range from dedicated Microsoft Teams solutions to systems built for channel partners and resellers.
Gamma even offers “simple swap” IP migration solutions, as well as cloud contact center transformation strategies, mobile systems, and cyber security technologies. The company promises end-to-end security from a highly resilient UCaaS network, as well as simple provisioning, billing, and onboarding solutions.
Tata Communications
Digital ecosystem enabler, Tata Communications offers a range of ways for businesses to connect their workforce, upgrade their infrastructure, and serve customers. The GlobalRapide UCaaS platform features global SIP connectivity and fraud prevention as a service for extra peace of mind. The company also offers BYOC solutions and end-to-end UCaaS managed services.
Tata delivers strong security and compliance features, as well as a quick and easy deployment strategy, with expertise in end-to-end services from assessment through to migration, deployment and management. The company also allows organizations to access contact center solutions in conjunction with their UCaaS ecosystems.
Evolve IP
Recognized above various UCaaS providers by the UC Today UC Partner Awards, Evolve IP is a UCaaS and CCaaS service provider. The company offers carrier-grade voice solutions purpose-built for the needs of each customer, which can integrate with industry technologies. You can connect Evolve’s tools with tools like Microsoft Teams and Cisco Webex, and link UCaaS with CCaaS.
Evolve IP promises 99.999% uptime, a secure ecosystem with end-to-end encryption, and international coverage. The company’s UCaaS solutions combine real-time alerts and analytical tools, with CRM system integrations, SIP phone connectivity and more. Plus, the company offers 24/7 support to all of its 500,000+ global users.
Masergy
Aligned with Comcast Business, Masergy is one of the go-to UCaaS providers for more than 1,400 clients across 102 countries. The company offers a combination of SD-WAN and SASE, managed security, contact center, and UC tools, as well as SIP trunking and connectivity options. Plus, Masergy’s UCaaS solutions can be aligned with tools like Microsoft Teams and Cisco Webex.
Masergy promises global availability, with direct PSTN relationships in more than 29 countries. There are SIP trunking solutions available for hybrid deployments, and Masergy also offers industry-leading SLAs with 100% in-sequence packet delivery. Plus, companies can take advantage of 24/7 monitoring from certified security and network analysts.
Zoom
Zoom has joined the ranks of the top UCaaS providers in recent years, with its Zoom One platform. The UCaaS offering combines phone, messaging, and video capabilities. Plus, Zoom also offers solutions for events, webinars, and contact center management. The company invests regularly in cutting-edge technologies, like the Zoom AI companion and Zoom Docs.
Plus, Zoom promises a simple provisioning and onboarding process for beginners, with flexible packages, transparent pricing, and a single monthly invoice. Zoom’s technology also offers high levels of availability and security, with 256-bit AES encryption. Zoom’s platform can also integrate with various other business tools through a comprehensive app marketplace.
Microsoft (Teams)
Microsoft is constantly taking new strides as a UCaaS provider. The company’s investment in the XR landscape has led to the development of Microsoft Mesh for Teams and Immersive spaces. While AI initiatives with OpenAI has allowed the brand to develop proprietary “Copilot” solutions for its Teams platform and productivity tools.
Teams gives companies the opportunity to leverage telephony through their own business phone plans, or BYOC solutions such as Direct Routing and Operator Connect. Teams also offers end-to-end security and solutions for access management control and compliance via the Purview platform. Specialist packages are available for government and education teams.
Aircall
Offering flexible business phone systems, communication, and collaboration tools, Aircall empowers companies to build their own ideal technology stack. The UCaaS provider promises easy-to-use technology that can integrate with existing tools like Slack and Salesforce, and offer insights into crucial business metrics in seconds. It also offers solutions for workflow automation.
Companies can integrate Aircall with Microsoft Teams, and leverage outbound and inbound dialing solutions, security management features and more. Plus, organizations can choose to align their UCaaS capabilities with their CCaaS needs using the same platform. The provider promises a 99.999% uptime, as well as a powerful enterprise infrastructure with global scalability.
GoTo
SaaS vendor GoTo offers award-winning solutions for VoIP, meeting technology, remote IT support, and more. The company’s UCaaS product, GoTo connect supports phones, meetings, and messaging in one environment, as well as integrating with the rest of the GoTo portfolio. Like many leading UCaaS providers, GoTo offers a 99.999% uptime guarantee, and scalable cloud ecosystem.
GoTo offers 24/7 customer support, and industry-leading zero trust security. There are individual rights management portals for extra peace of mind, and companies can also create custom routing directories and port their own numbers into the ecosystem. GoTo also integrates with business apps like Slack and Salesforce, for end-to-end productivity.
Wildix
Offering various VoIP and UC solutions, Wildix is a cloud-based unified communications company, delivering solutions to a broad range of business users. The company is present in 135 countries worldwide, and is ranked as one of the top UCaaS providers in WebRTC. It delivers solutions that are easy to deploy, compatible with a range of systems, and suitable for mobile work.
Plus, Wildix promises its solutions are 100% secure by design, and require minimal customization, saving companies time on configuration. The Wildix range of solutions also expands to cover contact center and monitoring, customer engagement, video conferencing, SIP trunking and connectivity.
NTT Global Networks
Specializing in SDWAN, UCaaS, and cloud technologies, NTT Global Networks builds custom digital transformation strategies for companies worldwide. The cloud communications division of the company gives businesses both the guidance and technology they need to develop stronger customer and employee experiences in the cloud.
Alongside dedicated UCaaS solutions, NTT Global Networks also offers support for Microsoft Teams Direct Routing and Operator Connect. The brand is also accredited to provide Webex communications solutions. NTT promises simplicity and security, as well as quick and reliable connections, and end-to-end controls for business leaders.
BT
With solutions to serve small, mid-sized, and enterprise level businesses, BT is a global communications provider serving brands from every industry. The company offers custom solutions to help transform hybrid and digital workplaces, with WAN, enterprise mobile solutions, and site connection capabilities. It also prioritizes the delivery of secure cloud services with in-built cyber security features, threat detection and surveillance.
BT can deliver extensive cloud platform support in collaboration with other UCaaS providers, and even assists organizations with cloud migration strategies. The company also offers the BT One Phone system, for companies in search of a cloud-based solution for internal and external communications.
Verizon
Global communications company Verizon empowers businesses with flexible network as a service solutions, and unified communications and collaboration as a service. The company’s services are inherently scalable and flexible, with multiple deployment and package options. Verizon can even offer managed services for end-to-end business migration support.
UCaaS systems come with comprehensive enterprise-grade call controls, simplified collaboration tools, and secure connections to a range of applications. The company’s UCaaS solutions are FedRAMP authorized. Plus, the platform 100% application availability with global geographic redundancy, service in more than 100 countries, and 24/7 monitoring and management.
What to Look for in the Top UCaaS Providers
When choosing UCaaS providers, it’s important to consider a variety of factors to ensure you get the best return on your investment. All of the UCaaS providers mentioned above offer a combination of excellent features, functionality, and service. However, when you’re narrowing down your options, it’s worth paying attention to:
- Features: The best UCaaS providers offer a wide range of features to help you enhance collaboration and communication across your organization. Look for providers that offer features such as video conferencing, instant messaging, file sharing, and team collaboration tools.
- Reliability: A reliable UCaaS provider ensures that your communication services are available when you need them. Look for providers that offer a guaranteed uptime and have a track record of reliable service.
- Security: UCaaS solutions involve the transfer of sensitive data, so security should be a top priority. Look for providers that offer robust security measures such as encryption, authentication, and data backup.
- Scalability: Your UCaaS provider should be able to scale your business as it grows. Look for providers that offer flexible pricing plans and can accommodate the changing needs of your organization.
- Integration: Look for UCaaS providers that offer seamless integration with other business applications such as customer relationship management (CRM) systems, enterprise resource planning (ERP) software, and project management tools.
- Support: A good UCaaS provider should offer reliable customer support to help you resolve any issues that may arise. Look for providers that offer 24/7 support and have a reputation for excellent customer service.
- Cost: Finally, consider the cost of the UCaaS provider. Look for providers that offer flexible pricing plans that fit your budget, and consider the value that each provider offers in terms of features, reliability, security, scalability, integration, and support.
What to look for in a UCaaS Partner Program
When considering a Unified Communications as a Service (UCaaS) partner program, there also are several key factors to consider.
Here are some important things to look for in a UCaaS partner program:
- Revenue potential: The best UCaaS partner programs offer the potential for significant revenue growth through recurring revenue streams and commission-based compensation models.
- Sales and marketing support: Look for UCaaS partner programs that provide robust sales and marketing support, including training, collateral, and other resources to help you successfully market and sell UCaaS solutions.
- Technical support: Your UCaaS partner program should provide technical support and resources to help you successfully deploy and manage UCaaS solutions for your clients.
- Flexibility: Look for UCaaS partner programs that offer flexible pricing and contract terms to accommodate the needs of your business and clients.
- Partner community: The best UCaaS partner programs offer access to a vibrant partner community, including forums, events, and other opportunities to network and collaborate with other partners.
- Product portfolio: Consider the breadth and quality of the UCaaS provider’s product portfolio, including features, reliability, security, scalability, and integration with other business applications.
- Reputation: Choose a UCaaS partner program with a reputation for excellence in the industry. Look for providers with a proven track record of success, as well as positive reviews and ratings from other partners and clients.
To explore the UCaaS Provider market, visit our UC Marketplace to discover the leading providers all in one place.
